ISPDr together with our related companies will ensure that information held about you is handled in accordance with the
Privacy Act (Cth) 1988 including the National Privacy Principles. The personal information we collect about you, and how
tells you how your personal information is collected, used, distributed and protected by us.
As ISPDr has no desire to collect any personal information regarding its users. The only identifying information
stored about you is what you explicitly enter when you choose to use a service that ISPDr provides. We may collect
information about you to provide you with the products or services you have selected and to keep you informed of other products
or services offered by us which may be of interest to you.
Types of information which we may collect and handle includes:
Identity and Contact details, including Address and Phone Numbers
Your date of birth
Your Credit Card Details for Automatic Account Payments
Your Employment or Occupation details (Business Directory Listings)
Information about Financial Circumstances and Credit History (Business Applications)
Connection Details, such as quantatiy of calls, Call Duration and number called from, and in some cases, regardless if it is blocked or not.
Balance History, Invoices, Payments and Receipts for the purpose of tracking transactions
Product or Service preferences you may have
If you do not provide us with this information, we may not be able to provide you with the products or services you are seeking.
In some circumstances, in order to provide the products and services you have selected, we may need to obtain information about
you from others. We will collect only that information which is necessary for the purposes of your dealings with us, we do not
collect sensitive’information such as:
Racial or Ethnic Origins
Political Opinions or Memberships
Professional or Trade Union Memberships
We only collect your personal information from our web site if you send us an email from one of the links in our site.
The information collected is limited to your email address and the contents of any message you may send to us. Personal
information collected from our web site will only be used for the purpose for which you have provided it and it will not
be added to a mailing list or used for any other purpose without your consent. For the purpose of monitoring network quality
and system load, ISPDr accrues statistical information as a whole, regarding web sites visited, quantity of email sent and
received. ISPDr utilizes MRTG Graphs for monitoring system load, web stats as well as proxy stats. The information is purely
for statistical and numerical purposes and is not kept on a per user basis.
Our use and disclosure of personal information about you
is dictated by the product or service you take up. We will not use or disclose
your information for a purpose unrelated to the products or services we
provide to you or for any other purpose outside your reasonable expectations
We are required or authorised to do so by law
You have consented to us disclosing the information which we hold about you
Generally, we use or disclose your personal information for such purposes as:
Servicing our relationship with you
Internal accounting and administration
Regulatory reporting and compliance
Assisting you about other products or services which we offer that may be of interest to you
To provide our products and services to you in the most cost effective and efficient way, we may need
to utilise the services of third parties for example:
Dealer Payment Points
Associated Computer Companies
Affiliated Communications Companies
Credit Reference Bureau
Security Registration Bodies
In addition, you may have been introduced to us by a third
party in which case that third party introducer will also have access to your information. Any third party
that we use to assist us in providing products and services to you will be restricted from using your personal
information other than for the specific purpose for which we supply it. In addition, all third parties will be
required to respect your right of privacy through formal agreements with us.
As we take our obligation to protect your personal information very seriously we make every effort to deal
with third parties who share and demonstrate this same attitude.
|Quality, Access, Correction|
Personal Information which we hold about you is integral to decisions we make about our products and services
which we provide to you. It is essential that information is correct. We make every effort to ensure that your personal
information is accurate and up-to-date whenever we collect or use it. To assist us with this you should let us know if
you find that current personal information we hold about you is inaccurate, incomplete or out-of-date. We will use all
reasonable efforts to correct the information.
You are also welcome to get access to information we hold about you and to draw any inaccuracies to our attention.
We should point out that you will not be able to access all information we hold about you. There are a number of exemptions
including but not limited to situations:
Where the access impacts on the privacy of others
In the case of frivolous or vexatious requests
Where there are existing or anticipated legal proceedings and the information is ‘privileged
In some situations the access can be denied under law or by a law enforcement agency
Where the information is deemed to be evaluative
If we deny your request for access, we will let you know why.
We will safeguard personal information we handle about you. This includes taking all reasonable measures to protect
your personal information from misuse and loss and from unauthorised access, modification and disclosure, both internally
and externally. We may store your personal information in hardcopy documents or electronically on our computer systems.
Internally, ISPDr restricts access to personally identifiable information. Only employees who need the information
in order to do their jobs have access to it. These employees are limited in number and are committed to our privacy and security
Should you require more detailed information on the way in which we handle personal information about you, or should you be concerned
about our treatment of your information please contact us by phone, 1300-654-797, or by writing to:
PO Box 664
This policy is dated the 1st April 2002 and superceedes all previous privacy policies for ISPDr.
You will not be personally advised but feel free to check this policy statement regularily for updates.