You will find all important documents/forms relating to all products and services we offer on this page and are available for download as PDF documents.
If you have any questions regarding any of the below documents and/or their content please Contact Us
| Our Services - What you need to know |
This document provides important and useful information about the services we offer.
 Our Services - What you need to know
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| Critical Information Summaries |
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Financial Hardship |
ISPDr's Critical Information Summaries (CIS) contain detailed information about our products and services in plain language that is easy to understand.
NBB ADSL2 $59.00/m 10G
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We understand that financial hardship can make it difficult for some customers to pay their bills.
Financial Hardship Policy
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| Complaint Handeling Policy |
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Advocate or Authorised Rep |
In the unlikely event of a complaint we provide the below policy to ensure a fair resolution
Complaint Handeling Policy
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The below document allows you to appoint an Advocate or Authorised Representative to deal with us on your behalf,.
Appoint an Advocate or Authorised Rep Form
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